Lovely Lepe Trip!

7 residents and 4 staff enjoyed a memorable excursion to Lepe Beach this month. Weather was a bit windy! However, we enjoyed each others company, several cups of tea and watching the world go by from a prime spot in the Lookout Cafe. Oh and a singsong on the way home!

Julie Richardson
visit from Romsey Festival of Youth Music

This week we were delighted to welcome Stuart Marchant and some talented students from Mountbatten School for an afternoon musical performance. It was lovely to have young people in the Home and hear their wonderful music. We heard everything from the great composers to rock music. One student had even composed her own music which she performed with her fellow musicians! The afternoon ended with homemade cream tea made by Lynsey our Cook. Thank you for a fine afternoon one and all!

New Manager

We’ve been busy with lots of changes to the home recently, the most important change is we have a new registered manager… Heidi Clarke

Heidi comes to us with a wealth of experience across all facets of care and has experience of turning around homes that need a little more care and attention to improve their CQC rating. Her last home was upgraded in just over a year of her arrival so we know she’s the right person for the job.

Already she has been busy making changes to improve staff ratios, menu choice, activities and much more.  Heidi is a qualified trainer and trains all staff in house.  She believes well trained staff are key to delivering high quality care.

In her spare time she enjoys being with her family, practicing holistic therapies, plays badminton and is even a magistrate! This is one lady who never sits still.

Welcome Heidi

Julie Richardson
CQC Rating

We recently had our CQC Inspection and although our overall score states ‘Requires Improvement’, our ‘Caring’ and ‘Responsiveness’ sections came out as Good. Therefore, we have to take the bad with the good and although the result isn’t what we had hoped for ,we are exceptionally proud of the love and care that all our staff show day in, day out, come rain or shine. 

That said, there are points we need to improve on and we are working tirelessly to put them right.

  • We are in the final stages of selecting a care management system which streamlines and protects all the data we need to collect on a daily basis. There are helpful prompts and warnings if anything is missed ensuring our compliance is at the highest level at all times. This is standard among many of the corporate style care homes nowadays but, as we are a small, intimate setting we must ensure we get the right package for us.
  • We are working closely with HR and Employment Law experts to streamline our recruitment policies and procedures, making sure we attract and retain the best staff possible,
  • We have changed our training provider, who now provide a 2 day mandatory staff training course for all existing staff and new starters.  We've already had 2 dates in April which the staff gave rave reviews about.

If you are considering Edwina Mountbatten House for yourself or a loved one, we welcome you to come and visit us anytime.  It has always been our policy to strive for improvement and we are now doubling our efforts to regain our GOOD rating and on wards to OUTSTANDING!

Our new Registered Manager, Tina Maidment is a well known face around the home and a big favourite among residents and staff alike and is totally committed to making Edwina the home from home it has always been.

We will sign off with some of the positive points the CQC commented on.

“People told us they were cared for by kind and caring staff who respected their choices...”

“People were positive about the food provided.”

“The home was clean throughout...”

“Peoples personal choices and freedoms were respected and people were encouraged and supported to make decisions about their care and support.”

Thank you

From all the staff and trustees of Edwina Mountbatten House

Julie Richardson
Harry & Meghan - Wedding Fever

We love to celebrate here at Edwina, so the upcoming nuptials of Prince Harry and Meghan Markle is just another excuse!

We have been busy ordering lots of decorations and fun activities all royally British in theme for the big day and we will all be glued to the television I am sure watching the fairy tale unfold.



Julie Richardson
Featured Employee - Lorna Betteridge

Lorna is another of our veteran employees... We must be doing something right to have such committed staff!

Not only is she a super fighter, having recently won her own personal battle against cancer but she is also a grandmother of 3 and the most wonderful wildlife photographer I've ever seen!  She is always out in the countryside trying to get the perfect picture.

When she isn't working or taking photographs, she is making us all wildly jealous with her jet set lifestyle having recently come back from Iceland and now shes off to Mauritius.

Oh Lorna, take us with you!

Julie Richardson

We are currently recruiting for care staff to join our happy team at Edwina!

Part time positions available with good rates of pay and shifts to fit around family life and other commitments... What more could you want?!

For an application form please pop in or email

We look forward to hearing from you soon




Julie Richardson
Hamish the Dog

The saying 'Mans best friend' comes to mind...Hamish was a big hit with the residents and Staff!

Despite a number of people wanting to smuggle Hamish home with them, I am pleased to say he went home with his rightful owners.  Pheeew!

Julie Richardson
Featured Employee - Angela O'Harte

Angela is our very busy Registered Manager here at Edwina Mountbatten House. She is a very happy and proud grandmother of 3 and is married to our maintenance/handy man Gordon whose never ending list of jobs to do keeps them both very busy.

Angela is  passionate that Edwina is our residents home and does anything and everything to make everyone feel welcome.  She can often be seen running around the house laughing and joking with the residents and gets stuck into everything... she even cares on her rare days off... if she takes them!

Angela is a master of her craft and is happy to see everyone but make her a milky cup of tea and she will let you know about it!

Julie Richardson
Featured Employee - Julie Richardson

Julie works part time as our business administrator.  She is married with 2 small children and juggles family life and working with a lot of help from her superhero mother.  She is definitely her mothers daughter following a very similar career path and Julie hopes to be as big an asset to Edwina as her mother was in the learning disability sector.

Outside of work Julie likes to spend time outdoors with family and friends and has recently started a pilates course, so if you see her hunched over, wandering around and looking pained this is why!

As long as she has a hot cup of tea on her desk Julie will greet you with a big smile and help with anything she can.

Julie Richardson
Christmas at Edwina

Christmas is always an extra special time of year and the elves pulled out all the stops to make it a home from home here at Edwina.  

Mr Claus made a special appearance, which delighted many of the residents and we all look forward to a very happy 2018.

With special thanks to Romsey Rotary Club for their very kind donation to this years Christmas gifts.

Julie Richardson