We recently had our CQC Inspection and although our overall score states ‘Requires Improvement’, our ‘Caring’ and ‘Responsiveness’ sections came out as Good. Therefore, we have to take the bad with the good and although the result isn’t what we had hoped for ,we are exceptionally proud of the love and care that all our staff show day in, day out, come rain or shine.
That said, there are points we need to improve on and we are working tirelessly to put them right.
- We are in the final stages of selecting a care management system which streamlines and protects all the data we need to collect on a daily basis. There are helpful prompts and warnings if anything is missed ensuring our compliance is at the highest level at all times. This is standard among many of the corporate style care homes nowadays but, as we are a small, intimate setting we must ensure we get the right package for us.
- We are working closely with HR and Employment Law experts to streamline our recruitment policies and procedures, making sure we attract and retain the best staff possible,
- We have changed our training provider, who now provide a 2 day mandatory staff training course for all existing staff and new starters. We've already had 2 dates in April which the staff gave rave reviews about.
If you are considering Edwina Mountbatten House for yourself or a loved one, we welcome you to come and visit us anytime. It has always been our policy to strive for improvement and we are now doubling our efforts to regain our GOOD rating and on wards to OUTSTANDING!
Our new Registered Manager, Tina Maidment is a well known face around the home and a big favourite among residents and staff alike and is totally committed to making Edwina the home from home it has always been.
We will sign off with some of the positive points the CQC commented on.
“People told us they were cared for by kind and caring staff who respected their choices...”
“People were positive about the food provided.”
“The home was clean throughout...”
“Peoples personal choices and freedoms were respected and people were encouraged and supported to make decisions about their care and support.”
From all the staff and trustees of Edwina Mountbatten House